Privacy Policy

Your privacy is very important to us.

This privacy policy describes how we do with your personal information while you are visiting on our site (aglaia.com.au / aglaiajewelry.shop), please feel free to contact us if you have any question.

What information we collect, use and store

We collect several different types of information for various purposes to provide and improve our service to you.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

Any payment information you provided, including credit card numbers and Paypal account details, is NOT stored on our site but directed to a third party system (Stripe or Paypal).

How we collect information

We use cookies and similar tracking technologies to track the activity while you are visiting on our site.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

How we use information

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We also use Google Analytics to monitor and analyze the use and interaction of our site.

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

How we share information

Some third party service providers are necessary to our site such as payment gateways. These third parties help us conduct our business and support customers as described above.

We share your personal information with the following third parties.

We use Stripe for card payment when you make purchase. Read more about how Stripe uses your information at https://stripe.com/gb/privacy

We also use Paypal Express as an alternative way of processing payments. Read more about Paypal privacy at https://www.paypal.com/au/webapps/mpp/ua/privacy-full

Google Analytics we use to understand how our customers interact with our site. See here about Google Analytics privacy https://policies.google.com/privacy?hl=en

In addition, we use Mailchimp for email marketing and to maintain our customer lists. You can read Mailchimp privacy at https://mailchimp.com/legal/privacy/

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Protecting your right

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data retention

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except you cannot change your username). Our administrators can also see and edit that information.

If you leave a product review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We also maintain your orders information for our records unless and until you ask us to delete this information.

Changes to this policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact us

If you have any questions about this Privacy Policy, please contact us: