Shipping & Tracking

We always try to find the most fitting, fastest and inexpensive courier and post service available to ship our parcels. Therefore, we retain the right to change our shipping provider at any time and for any reason, to offer you the best experience possible.

For Australia orders

We use Australia Post as our shipping and delivery method.

From 28th Oct 2018, we decided top offer FREE SHIPPING for all of our customers without minimal spend or other pre-conditions. However, if you would like to have a faster delivery, we also offer a flat rate express by Post Office, please see the details below:

Shipping Time Shipping Cost
2-5 Business Days Regular Post: FREE
Next Business Day Express Post: $10

For international orders

All prices on our site are in Australian Dollars. For conversion, we recommend using a Currency Converter. However, if you are visiting from some countries that outside of Australia, our site may switch shop currency to your local currency. Or you can switch by yourself at the bottom of the page if you need.

When ordering outside of Australia, we ship them via DHL Packet Plus International in a flat rate charge. Any import customs duties and fees are responsibility of recipient, as well as any other additional charges for clearance. Aglaia Jewelry Shop has no control over these charges, nor can we predict what they may be.

For detailed shipping time and cost, please have a look the details below.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: Please allow us 1 -2 business days to process your orders.

Shipping Time is depending on your location as showing below.

From 28th Oct 2018, we decided top offer FREE SHIPPING for all of our international customers. No minimal spend, no coupon required. Please see the details below:

Zone Destination Shipping Time (Days) Cost
New Zealand New Zealand 3 - 5 Free
Asia Pacific Hong Kong 5 - 7 Free
Singapore 5 - 7 Free
China 7 - 11 Free
Rest of A.P. 7 - 12+ Free
Western Europe France 3 - 7 Free
Germany 6 - 10 Free
United Kingdom 3 - 6 Free
Rest of W.E 9 - 12+ Free
North America Canada 7 - 11 Free
U.S 7 - 9 Free
Rest of the world Rest of the world 9 - 12+ Free

Tracking orders

No matter you are registered customers or non-registered customers, our site provide online tracking ability for both of you. Once you placed an order, you will get an order confirmation email containing an order ID – starting with #, then in our Order Tracking page, after filling the order ID and your email address,  you will see your order status such as processing, completed etc. 

In addition, we will update tracking number on your tracking page once we shipped, and then you can visit DHL or Australian Post for real-time tracking purpose by providing the tracking number.

If you have any question, please do not hesitate to contact us customer@aglaia.com.au